Terms of Service last updated 04-04-2020
GGServers Ltd. agrees to furnish services to the Subscriber, subject to the following ("Terms of Service"). GGServers Ltd., the company hereafter referred to as, ("GGServers "), ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You"). Use of GGServers Service constitutes acceptance and agreement to AUP ("Acceptable Use Policy") and ToS ("Terms of Service"). All provisions of this contract are subject to change from time to time at the discretion of GGServers. Subscriber understands that change to the ToS by GGServers shall not be grounds for early contract termination or non-payment.
Minecraft servers are eligible for refunds within one twenty-four hour day of the creation of the server in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days. All refunds are made through the gateway in which initial payments were made. For all other services, excluding Minecraft-related services, refunds are made on a case-by-case basis. In order to receive a refund, you must request one in a ticket through our support system. Our 24 hour money back guarantee applies to a new client's first order only. Refunds issued for billing errors are made on a per case basis. Payments made via cryptocurreny can only be refunded via PayPal.
To terminate your services you must cancel any PayPal subscriptions active and cancel via our WHMCS billing area at https://ggservers.net/billing. As GGServers does not have access to clients PayPal account we cannot and will not be responsible for unintended payments made from using the automatic payment subscription service.
GGServers, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. GGServers shall not be held liable for any disruption, delay, or disconnection of services for any period of time. We reserve the right to terminate a client's services in the event of a charge dispute, despite the outcome of the dispute.
Any support requests required for products from GGServers shall be submitted through the billing system via tickets. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.
GGServers cannot guarantee that all promotion codes will work all of the time.
GGServers retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies. GGServers regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a server from GGServers you permit us to modify your server, this includes, but is not limited to, changing plugins, updating Bukkit and other tasks related to running a Minecraft server. Any verbal or written threats to compromise our server systems or any other equipment owned by GGServers will be taken seriously and will result in further investigation and possible lawsuits. Upon cancellation of payments to GGServers your server will be suspended unless prior arrangements are made. Files will be kept as long as possible after termination or suspension however the guaranteed amount of time is unspecified. GGServers retains the sole right to stop, start, and modify your server.
While we offer unlimited bandwidth and space to our customers we reserve the right to request that you delete excessive file such as large logs or anything else we deem excessive. We do not support the use of any custom jar file or files uploaded by the user. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of GGServers. Unfair usage If we find your server using any sort of system to bypass limits put on your server such as slots or RAM amount your server is subject to being terminated without refund.
Additionally we reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed.
When you use any GGServers Service, or send e-mails, submit support tickets, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically via e-mail or by posting messages on this site.