Minecraft Technical Support

You would be responsible for working with clients to troubleshoot Minecraft Console Errors and answer client questions about server hosting. You'd also be responsible for working with clients to install, configure and troubleshoot the listed minecraft server technologies. As a staff member you would work directly with clients via our WHMCS Ticket system while following GGServers policies and procedures.

• Knowledge of Minecraft
• Knowledge of Minecraft Config Files
• Experience reading Minecraft Console Error Logs
• Installing and troubleshooting Modpacks
• Installing and Configurations of Plugins, and Permissions Tools
• Installing BungeeCord
• Use of File Transfer Protocols software

APPLYING

General Requirements

• Age 18+
• Must have strong customer service skills
• Ability to work in a team environment
• Consistent Daily Availability

Experience using

Internal operations and communication

• WHMCS
• Google apps
• Slack