When you order a server from us, the server is generally activated instantly after your payment has been received. Sometimes, our system fails to see the payment you made or there is an issue with provisioning your server. When this happens, the status of your server is left in the “Pending” state.
At this point, in order to get your server activated, we will have to activate it manually. This requires that you submit a support ticket.
When submitting a ticket, make sure you have the following information handy. You’ll need to include this information in your ticket.
1.Transaction ID Number
2. Date of Payment
Once we have been able to confirm that the payment has been successful, we can activate the server manually for you and send you the multicraft login information.